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Grievance Redressal Mechanism

The Complaint if any, directly received by corporate office from the customer, will be attended in consultation with the concerned branch. Similarly, the complaint(s) if any, received at branch (es) other than through Complaint Register, shall be recorded in the Complaint Register and redressed in consultation with Corporate Office.

Vastu Housing Finance Corporation Ltd. will make available facilities at each of its branches and offices for the customers to lodge and/or submit their complaints or grievances, if any. Alternatively, customers can contact us at 022-24999911 or email us at customercare@vastuhfc.com or write to us at:

Grievance Redressal Officer:
Mr. Sujay Patil / Rohith Balakrishnan
Vastu Housing Finance Corporation Limited
A-203, Navbharat Estates,
Barrister Nath Pai Marg, Azad Nagar,
Sewri, Mumbai, Maharashtra 400015
Phone: (022) 24999911/22/33

In case the response is unsatisfactory or the response is not received from the company within reasonable time (6 weeks) or the customer is dissatisfied with the response received, the customer may approach NHB at the following address / mail id.

National Housing Bank
Department of Regulation and Supervision
(Complaint Redressal Cell)
4th Floor, Core 5-A, India Habitat Centre
Lodhi Road, New Delhi – 110003
Email Id: crcell@nhb.org.in

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