This has reference to the circular NHB(ND)/DRS/REG/MC-03/2019 dated July 1, 2019, wherein the National Housing Bank had revised the guidelines on Fair Practices Code for Housing Finance Companies to implement the same.
Vastu Housing Finance Corporation Limited (VHFCL) has adopted this code to provide transparency in business dealings with its customers.
The Code has been developed to:
This Code shall apply to all the employees of VHFCL or other persons authorized to represent it in the course of business, whether the products and services are provided by VHFCL or subsidiaries across the counter, over the phone, by post, through interactive electronic devices, on the internet or by any other method. The code will also be displayed on the notice board in all the branches and also on the website of the Company.
VHFCL shall act fairly and reasonably in all dealings with customers, by ensuring that:
When a person is considering to be a guarantor to a loan, he/she shall be informed about
VHFCL shall keep him/her informed of any material adverse change/s in the financial position of the borrower to whom he/she stands as a guarantor.
All personal information of customers shall be treated as private and confidential [even when the customers are no longer customers], and shall be guided by the following principles and policies. VHFCL shall not reveal information or data relating to customer accounts, whether provided by the customers or otherwise, to anyone, including other companies/entities in their group, other than in the following exceptional cases:
At VHFCL, customer service and satisfaction are our prime focus. We believe that providing prompt and efficient service is essential not only to attract new customers, but also to retain existing ones. In order to make VHFCL’s redressal mechanism more meaningful and effective, a structured system has been built. This system would ensure that the redressal sought is just and fair and is within the given frame- work of rules and regulation.
Mr. Sujay Patil / Mr. Rohith Balakrishnan
|Email us at/Call us email@example.com/1800 22 0001|
|Write to us at the below mentioned address:||Vastu Housing Finance Corporation Limited A-203, Navbharat Estates, Barrister Nath Pai Marg, Azad Nagar, Sewri, Mumbai, Maharashtra 400015|
National Housing Bank
|Write to the below mentioned address:||Department of Regulation and Supervision (Complaint Redressal Cell) 4th Floor, Core 5- A, India Habitat Centre Lodhi Road, New Delhi – 110003|