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Home GOVERNANCE Grievance Mechanism

Grievance Mechanism

At VASTU, customer service and satisfaction are our prime focus. We believe that providing prompt and efficient service is essential not only to attract new customers but also to retain existing ones. In order to make VASTU's redressal mechanism more meaningful and effective, a structured system has been built. This system would ensure that the redressal sought is fair and is within the given framework of rules and regulations.

Vastu Housing Finance Corporation Limited has facilities available at each of its branches and offices for the customers to lodge and submit their grievances.

Stage 1

  • The complaint which the corporate office directly receives through Email/Calls/letter will be attended in consultation with the concerned branch.
  • The complaint(s) received at the branch (es) shall be recorded in the Complaint Register and redressed in consultation with Corporate Office.
  • Customers can contact us at 1800 22 0001 or email us at customercare@vastuhfc.com between Monday to Friday between 10:00 am to 6:00 pm.
  • We assure a reply/acknowledgement to call within 48 working hour.
  • We assure a reply/acknowledgement to letters/emails received through this channel within seven working days.
Call us at 1800 22 0001
Email us at customercare@vastuhfc.com
Write to us at the below mentioned address: Vastu Housing Finance Corporation Limited A-203, Navbharat Estates, Barrister Nath Pai Marg, Azad Nagar, Sewri, Mumbai, Maharashtra 400015

Stage 2

  • If the customer is not satisfied with the customer service team resolution within two weeks, they can redirect their complaint to our Grievance officers.
  • Grievance officer Details are mentioned at all branches.
  • Customers can also write us on Vastu Housing Finance Corporation Limited A-203, Navbharat Estates, Barrister Nath Pai Marg, Azad Nagar, Sewri, Mumbai, Maharashtra 400015.
  • Complaints received at our end will be seen in the right perspective and analyzed from all possible angles. The communication of VHFCL's stand on any issue will be provided to the customers. Complaints that require some time for examination of issues involved will be acknowledged promptly.

Grievance Officer:

Mr. Sujay Patil / Rohith Balakrishnan

Email us at customercare@vastuhfc.com
Write to us at the below mentioned address: Vastu Housing Finance Corporation Limited A-203, Navbharat Estates, Barrister Nath Pai Marg, Azad Nagar, Sewri, Mumbai, Maharashtra 400015

Stage 3

  • In case the response is unsatisfactory, or the response is not received from the company within a reasonable time (1 month), or the customer is dissatisfied with the response received, the customer may approach NHB (National Housing Bank).
  • Customers can contact NHB on crcell@nhb.org.in/Department of Regulation and Supervision (Complaint Redressal Cell) 4th Floor, Core 5-A, India Habitat Centre Lodhi Road, New Delhi – 110003 or register their grievance through the online portal.
Email id crcell@nhb.org.in
Online Portal https://grids.nhbonline.org.in
Write to us at the below-mentioned address:: Department of Regulation and Supervision (Complaint Redressal Cell) 4th Floor, Core 5-A, India Habitat Centre Lodhi Road, New Delhi – 110003
Grievance