At VASTU, customer service and satisfaction are our prime focus. We believe that providing
prompt and efficient service is essential not only to attract new customers but also to retain
existing ones. In order to make VASTU's redressal mechanism more meaningful and effective, a
structured system has been built. This system would ensure that the redressal sought is fair and
is within the given framework of rules and regulations and there shall be no discrimination for
redressal of grievance of visually impaired or physically challenged applicants or borrowers.
Vastu Housing Finance Corporation Limited has facilities available at each of its branches and
offices for the customers to lodge and submit their grievances.
If the customer is not satisfied with the customer service team resolution within two
weeks, they can redirect their complaint to our Grievance officer.
Grievance officer Details are mentioned at all branches.
Customers can also write us on Vastu Housing Finance Corporation Limited A-203,
Navbharat Estates, Barrister Nath Pai Marg, Azad Nagar, Sewri, Mumbai, Maharashtra
400015
Complaints received at our end will be seen in the right perspective and analyzed from
all possible angles. The communication of VHFCL's stand on any issue will be provided to the customers within one month upon the receipt of the complaint. Complaints that require some time for examination of issues involved will be acknowledged promptly
In case the response is unsatisfactory, or the response is not received from the company
within a reasonable time (1 month), or the customer is dissatisfied with the response
received, the customer may approach NHB (National Housing Bank)
Customers can contact NHB on https://grids.nhbonline.org.in/Department of
Regulation and Supervision (Complaint Redressal Cell) 4th Floor, Core 5-A, India
Habitat Centre Lodhi Road, New Delhi – 110003 or register their grievance through the
online portal
