Most Important Terms and Conditions

1. Fees and Charges

Nature of Charge	Amount
Initial Non-refundable Application Fees	Up to Rs.2000/-
Processing Fee	2.5% of the Sanction Amount
Loan Cancellation Charges	Up to 4% of sanction amount
CERSAI charges	Rs.50/- for loan amount upto Rs. 5 lakhs Rs.100/- for loan amount above Rs.5 lakhs
PDC / NACH Bounce Charges	Rs. 300/- per instrument per dishonour
Administrative Fees	Up to Rs. 2500/-
Penal Charges for delay in deposit (Applicable on Outstanding Installment Due)	24% Yearly
Statement of Account, List Of Documents, Foreclosure Letter and Duplicate NOC	Rs. 500/- per document
Retrieval of Copy of Documents	Rs. 500/- per document
Prepayment and Foreclosure charges	Home Loans at Floating Rate of interest: Charged NIL Home Loans at Fixed Rate of Interest: Charged @ 4% of Principal Paid, if preclosure/prepayment is done through some Financial Institution or entity other than Self Funds/own funds Loan against Property (LAP) at floating rate of interest: Charged @ 4% of Principal Paid only where purpose of loan is business Loan against Property (LAP) at fixed rate of interest: Charged @ 4% of Principal Paid
Collection Charges Cheque Collection Charges Cash Collection Charges	Rs 150/- per visit Rs 150/- per visit Rs 150/- per visit
Original Document Retrieval Fee	Rs. 500/-

2.Security of the Loan:

Mortgage Property Details:

Guarantee (The name of the Guarantors shall be mentioned):

Other Security if any:

3. Insurance of the Property/Borrowers:

The Borrower/s is/are required to insure the property against all risks including fire, earthquake, and flood etc and make Vastu HFC the sole beneficiary under the policy. The Borrower/s has/have to pay the premium in time and keep the policy alive at all times during the period of the loan and produce evidence thereof to Vastu HFC from time to time on his/her/their own.

Insurance of the Borrower: In order to protect the life of borrower

4. Conditions for disbursement of loan:

Compliance by the Borrower/s with the requisite conditions contained in the Sanction Letter; payment of own contribution; production of all property and title related documents; submission of approved plans; statutory approvals and creation of security in favor of Vastu HFC as required by it.

5. Brief Procedure for Recovery of Overdues:

In case the EMI or Pre-EMI due to VHFCL is not paid within the specified due date, additional interest will be charged. Additional interest on overdue payments shall be calculated in accordance with the prescribed penal charges, as detailed in the schedule of charges. Borrowers are required to pay additional interest if payments are delayed beyond a grace period of four (4) days after the Due Date of borrower's EMI/Pre-EMI.

Vastu HFC shall issue written Notice or Notices to the Borrower/s before initiating legal process including court proceedings to recover over dues or the entire outstanding loan with unpaid dues and charges, as the case may be. However, though not obliged, Vastu HFC may in its sole discretion give personal or telephonic or written reminder or intimation to the Borrower/s prior to the above action.

6. Date on which annual outstanding balance statement will be issued

On Customer request.

7. Customer Service:

The customer may visit our branch office between 11:00 am to 5:00 pm (Monday-Friday) except on National Holidays.

Person to be contacted for customer service: VHFC Branch Manager or Sales Manager as the case may be.

OR

Customers who wish to provide feedback or send in their complaint may also use the following channels between 10:00 am and 6:00pm, Monday to Friday (except on national Holidays)

Toll Free Number: 1800 22 0001

Email: customercare@vastuhfc.com

Write to us at the below mentioned address:

Vastu Housing Finance Corporation Limited- Customer Service Cell A Wing 203/204 Navbharat Estates Pvt Ltd, Navbharat Estates, Barrister Nath Pai Marg, Mumbai, Maharashtra 400015

Procedure to Obtain the mentioned documents: -

8. Grievance Redressal Mechanism

Stage 1

The complaint which the corporate office directly receives through Email/Calls/letter will be attended in consultation with the concerned branch

The complaint(s) received at the branch (es) shall be recorded in the Complaint Register and redressed in consultation with Corporate Office

Customers can contact us at 1800 22 0001 or email us at customercare@vastuhfc.com between Monday to Friday between 10:00 am to 6:00pm

We assure a reply/acknowledgement to call within 48 working hour

We assure a reply/acknowledgement to letters/emails received through this channel within seven working days.

Call us at	1800 22 0001
Email us at	customercare@vastuhfc.com
Write to us at the below-mentioned address:	Vastu Housing Finance Corporation Limited A-203, Navbharat Estates, Barrister Nath Pai Marg, Azad Nagar, Sewri, Mumbai, Maharashtra 400015

Stage 2

If the customer is not satisfied with the customer service team resolution within two weeks, they can redirect their complaint to our Grievance officers.

Grievance officer Details are mentioned at all branches.

Customers can also write us on Vastu Housing Finance Corporation Limited A-203, Navbharat Estates, Barrister Nath Pai Marg, Azad Nagar, Sewri, Mumbai, Maharashtra 400015

Complaints received at our end will be seen in the right perspective and analyzed from all possible angles. The communication of VHFCL's stand on any issue will be provided to the customers within one month upon the receipt of the complaint. Complaints that require some time for examination of issues involved will be acknowledged promptly

Grievance Officer

Mr. Mohd Shakil Khan & Ms. Ankita Gupta

Email us at	grievance.officer@vastuhfc.com
Call us at	022-35286712
Write to us at the below-mentioned address:	Vastu Housing Finance Corporation Limited A203, Navbharat Estates, Barrister Nath Pai Marg, Azad Nagar, Sewri, Mumbai, Maharashtra 400015

Stage 3

In case the response is unsatisfactory, or the response is not received from the company within a reasonable time (1 month), or the customer is dissatisfied with the response received, the customer may approach NHB (National Housing Bank)

Customers can contact NHB on https://grids.nhbonline.org.in/ Department of Regulation and Supervision (Complaint Redressal Cell) 4th Floor, Core 5-A, India Habitat Centre Lodhi Road, New Delhi – 110003 or register their grievance through the online portal

Online Portal	https://grids.nhbonline.org.in
Write to us at the below-mentioned address:	Department of Regulation and Supervision (Complaint Redressal Cell) 4th Floor, Core 5-A, India Habitat Centre Lodhi Road, New Delhi110003