Name/s of the Borrower/s:
Loan Product: Home Loan/Loan against property
Major terms and conditions of your Loan agreed to between the Borrower/s named above and Vastu Housing Finance Corporation Limited ("VHFC") are as under:
|Key Terms of the Loan|
|Loan Sanctioned Amount||Rs.|
|Interest Type (Fixed/Floating or Dual/Special Rate)||Floating|
|Purpose of Loan|
|Rate of Interest||% p.a(VHFC Prime Lending Rate 19.57%-/+ %)|
|Number of EMIs|
|Presentation date for EMI/Pre-EMI||5th/10th of every month|
|Mode Of Repayment||NACH/PDCs|
|Mode of Communication for Change in Interest Rate||Via letter/SMS/Email|
|Date of reset of interest||With respect to PLR change date|
|Moratorium or Subsidy||Subject to Eligibility|
|Nature of Charge||Amount|
|Initial Non-refundable Application Fees||Up to Rs.2000/-|
|Processing Fee||2.5% of the Sanction Amount|
|Loan Cancellation Charges||Up to 4% of sanction amount|
Rs.50/- for loan amount upto Rs. 5 lakhs
Rs.100/- for loan amount above Rs.5 lakhs
|PDC / NACH Bounce Charges||Rs. 300/- per instrument per dishonour|
|Administrative Fees||Up to Rs. 2500/-|
|Penal Charges for delay in deposit (Applicable on Outstanding Installment Due)||24% Yearly|
|Statement of Account, List Of Documents, Foreclosure Letter and Duplicate NOC||Rs. 500/- per document|
|Retrieval of Copy of Documents||Rs. 500/- per document|
|Prepayment and Foreclosure charges||
Home Loans at Floating Rate of interest: Charged
Home Loans at Fixed Rate of Interest: Charged @ 4% of Principal Paid, if preclosure/prepayment is done through some Financial Institution or entity other than Self Funds/own funds
Loan against Property (LAP) at floating rate of interest: Charged @ 4% of Principal Paid only where purpose of loan is business
Loan against Property (LAP) at fixed rate of interest: Charged @ 4% of Principal Paid
Cheque Collection Charges
Cash Collection Charges
| Rs 150/- per visit
Rs 150/- per visit
Rs 150/- per visit
|Original Document Retrieval Fee||Rs. 500/-|
Mortgage Property Details:
Guarantee (The name of the Guarantors shall be mentioned):
Other Security if any:
The Borrower/s is/are required to insure the property against all risks including fire, earthquake, and flood etc and make Vastu HFC the sole beneficiary under the policy. The Borrower/s has/have to pay the premium in time and keep the policy alive at all times during the period of the loan and produce evidence thereof to Vastu HFC from time to time on his/her/their own.
Insurance of the Borrower: In order to protect the life of borrower
Compliance by the Borrower/s with the requisite conditions contained in the Sanction Letter; payment of own contribution; production of all property and title related documents; submission of approved plans; statutory approvals and creation of security in favor of Vastu HFC as required by it.
In case the EMI or Pre-EMI due to VHFCL is not paid within the specified due date, additional interest will be charged. Additional interest on overdue payments shall be calculated in accordance with the prescribed penal charges, as detailed in the schedule of charges. Borrowers are required to pay additional interest if payments are delayed beyond a grace period of four (4) days after the Due Date of borrower's EMI/Pre-EMI.
Vastu HFC shall issue written Notice or Notices to the Borrower/s before initiating legal process including court proceedings to recover over dues or the entire outstanding loan with unpaid dues and charges, as the case may be. However, though not obliged, Vastu HFC may in its sole discretion give personal or telephonic or written reminder or intimation to the Borrower/s prior to the above action.
On Customer request.
The customer may visit our branch office between 11:00 am to 5:00 pm (Monday-Friday) except on National Holidays.
Person to be contacted for customer service: VHFC Branch Manager or Sales Manager as the case may be.
Customers who wish to provide feedback or send in their complaint may also use the following channels between 10:00 am and 6:00pm, Monday to Friday (except on national Holidays)
Toll Free Number: 1800 22 0001
Write to us at the below mentioned address:
Vastu Housing Finance Corporation Limited- Customer Service Cell A Wing 203/204 Navbharat Estates Pvt Ltd, Navbharat Estates, Barrister Nath Pai Marg, Mumbai, Maharashtra 400015
Procedure to Obtain the mentioned documents: -
The complaint which the corporate office directly receives through Email/Calls/letter will be attended in consultation with the concerned branch
The complaint(s) received at the branch (es) shall be recorded in the Complaint Register and redressed in consultation with Corporate Office
Customers can contact us at 1800 22 0001 or email us at email@example.com between Monday to Friday between 10:00 am to 6:00pm
We assure a reply/acknowledgement to call within 48 working hour
We assure a reply/acknowledgement to letters/emails received through this channel within seven working days.
|Call us at||1800 22 0001|
|Email us firstname.lastname@example.org|
|Write to us at the below-mentioned address:||Vastu Housing Finance Corporation Limited A-203, Navbharat Estates, Barrister Nath Pai Marg, Azad Nagar, Sewri, Mumbai, Maharashtra 400015|
If the customer is not satisfied with the customer service team resolution within two weeks, they can redirect their complaint to our Grievance officers.
Grievance officer Details are mentioned at all branches.
Customers can also write us on Vastu Housing Finance Corporation Limited A-203, Navbharat Estates, Barrister Nath Pai Marg, Azad Nagar, Sewri, Mumbai, Maharashtra 400015
Complaints received at our end will be seen in the right perspective and analyzed from all possible angles. The communication of VHFCL's stand on any issue will be provided to the customers within one month upon the receipt of the complaint. Complaints that require some time for examination of issues involved will be acknowledged promptly
|Email us email@example.com|
|Call us at||022-35286712|
|Write to us at the below-mentioned address:||Vastu Housing Finance Corporation Limited A203, Navbharat Estates, Barrister Nath Pai Marg, Azad Nagar, Sewri, Mumbai, Maharashtra 400015|
In case the response is unsatisfactory, or the response is not received from the company within a reasonable time (1 month), or the customer is dissatisfied with the response received, the customer may approach NHB (National Housing Bank)
Customers can contact NHB on https://grids.nhbonline.org.in/ Department of Regulation and Supervision (Complaint Redressal Cell) 4th Floor, Core 5-A, India Habitat Centre Lodhi Road, New Delhi – 110003 or register their grievance through the online portal
|Write to us at the below-mentioned address:||Department of Regulation and Supervision (Complaint Redressal Cell) 4th Floor, Core 5-A, India Habitat Centre Lodhi Road, New Delhi110003|