At VASTU, customer service and satisfaction are our prime focus. We believe that providing prompt and efficient service is essential not only to attract new customers but also to retain existing ones. In order to make VASTU's redressal mechanism more meaningful and effective, a structured system has been built. This system would ensure that the redressal sought is fair and is within the given framework of rules and regulations and there shall be no discrimination for redressal of grievance of visually impaired or physically challenged applicants or borrowers.
Vastu Housing Finance Corporation Limited has facilities available at each of its branches and offices for the customers to lodge and submit their grievances.